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Ethical enforcement.
Effective revenue recovery.

We provide bespoke, effective enforcement agency services and revenue collection for governmental authorities, the legal system and commercial sector across England and Wales.

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Traditional values
Innovative technology.

Thanks to our custom-built, unique and fully-integrated IT systems, we are always one step ahead in the enforcement and revenue collection industry, seamlessly blending cutting-edge technology with an ethical, respectful approach.

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Professional standards
Twenty years' experience.

For over 20 years, we have been providing our clients with a trustworthy, reliable service delivered by our full-time, fully trained enforcement agents, who have been privately trained to welfare officer standards.

ABOUT US

Enforcement services
and revenue collection
with 100% customer focus

Since 1996, we have been offering superior revenue collection services to our clients and an effective and ethical recovery process for their customers. This, along with our constant pursuit of excellence, has helped to establish our position as one of the leading companies in the industry. A position we have been proud to occupy from day one.

Our innovative approach has allowed us to remain at the forefront of an industry that has changed considerably over the past 20 years.

However, there are some things that have not changed. Today, just as when we started, we believe our people are what make us truly different. Thanks to our Investor in People programme and our fully trained in-house team, we build long-standing relationships with our clients who can, by working in partnership with us, offer an open and straightforward collection service to their customers.

Our approach

We believe that being open and honest gets the best results – for our clients and their customers.

Our staff are trained to be firm but fair. We train every employee, internal and external, to the highest standards through the Investors in People accreditation and operate under the Ministry of Justice, CIVEA and our own code of conduct – in addition to each client’s specifications for collecting outstanding debt.

Unlike many other agencies, we only use our own enforcement agents. This means that every recovery process is carried out discreetly by full-time, employed enforcement agents who are fully insured and accountable to Chandlers, and carry their official photographic and County Court Certification identification with them at all times.

We are proud to:

  • Achieve results and exceed expectations
  • Add maximum value to our clients’ businesses
  • Handle complex and sophisticated matters at a local and national level
  • Provide extensive social and corporate responsibility
  • Support diversity and teamwork
  • Harness the benefits of the latest technology.

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UNRIVALLED SERVICE

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24 HOURS A DAY,
365 DAYS A YEAR

A secure, online facility to let customers make payments and view their entire account history at any time.

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A DIRECT POINT OF
24-HOUR CONTACT

Your own, dedicated Client Services Manager for monthly or quarterly performance reviews.

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WEEKLY, FORTNIGHTLY
OR MONTHLY IN-HOUSE
SURGERIES

An enforcement officer based in your office to answer questions, take payments and make payment arrangements.

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TAILORED REPORTS

Your reports tailored to your exact specifications, helping you keep up to date with outstanding debts – and keep track of our performance.

TECHNOLOGY

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APPLE-DEVELOPED
CUSTOMER APP


Our customers are able to make payments, receive payment reminders and account updates on their smartphone, via are new customer app.

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REAL-TIME
INFORMATION


We have worked with an Apple specialist to harness the power of iPads and iPhones and take our real-time computer system to the next level.

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MEET YOUR
EFFICIENCY TARGETS


Avoid the time it takes to send emails and the cost of telephone calls by accessing and updating your customers’ information on our database, free of charge.

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RECEIVE INSTANT UPDATES


Our enforcement agents record the outcome of every visit and log each payment on the database using their iPhone or iPad. So you can track each transaction as it happens.

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REACH ENFORCEMENT AGENTS ON THE ROAD


Any changes you make will immediately be sent through to an enforcement agent, making sure they always have the most up-to-date information to hand.

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VIEW LEGAL FORMS IN REAL-TIME


View all legal forms and Taking Control of Goods Order as soon as they’re uploaded onto our database and our website.

Professional Associations and Qualifications