British Standard ISO 10002
Under our continuous improvement program Chandlers has been audited and accredited with the British Standard ISO 10002 for customer satisfaction management systems and standards.
The BS ISO 10002 helps us manage customer complaints effectively and have more chance of meeting their expectations as well. It will help us turn customer complaints into customer satisfaction instead – especially when we view complaints as an opportunity to improve what we do and how you do it, the BS ISO 10002 will help us to achieve this.