COVID-19 Support

COVID-19: We are aware of the difficulty some of you may be facing at this time and wanted to let you know we are still here to help. As you may appreciate, we have had to make some adjustments to our service without causing too much disruption which has resulted in a temporary change in our opening hours. We will be available to take calls Mon-Fri 9am to 5pm.

We understand that the current COVID-19 pandemic is causing some customers to experience financial difficulties. We are here to help. We can set up more flexible payment terms if you contact us now.

Council’s across England and Wales need to maintain their income to ensure vital services can be delivered, whilst also helping those in need during these times of uncertainty.

If you need to re-arrange a payment arrangement that better suits your circumstances, you can contact us by Telephone, E- Mail, or Webchat, alternatively you can book an appointment for us to call you.